Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Latest from the Blog: Trending KB Articles This Week
Check out the articles that are popular this week, and some other information and articles that can help you find further resolution if you're experiencing these issues.

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
sb2000
Cook
(0)
Solved (Go to Solution)

Cancel Account and Refund

Please cancel my account and provide me with a refund. I have not used Mozy for many years.

 

Thank you.

0 Reps
AngelinaS
Moderator
(220)
Solution

Re: Cancel Account and Refund

@sb2000   I'm sorry to hear you're thinking of leaving Mozy.  In general, you can cancel the account by:

 

1. login to your account at www.mozy.com/login
2. select your name at the top of the page
3. select Manage Account,
4. click MY PROFILE on the left pane.
5. click [Delete Account] in this section listed at the end of Member since line.

as per http://support.mozy.com/articles/en_US/FAQ/How-do-I-cancel-my-MozyHome-account

 

Because you have requested a refund, I have emailed you via a case.  Please respond to that email.

 

If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
sb2000
Cook
(0)

Re: Cancel Account and Refund

Hi Angie,

 

I've gone ahead and deleted my account. Could you please issue a refund?

 

Thank you for your assistance!

 

 

0 Reps
JaredG
Moderator
(454)

Re: Cancel Account and Refund

@sb2000

 

Your refund request has been issued, please check your email that was sent out with additional information

 

I have marked this thread as solved.

 

Thank you,

Jared
Mozy Support
0 Reps
ShawnL
Community Manager
(146)

Re: Cancel Account and Refund

@sb2000 - Should you have any issues with your refund, please let us know and I'll be happy to check into it for you. 

 

Thank you for using the Mozy forum! 

Shawn L.
Community Manager
0 Reps