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Mich29
Spy
(0)
Solved (Go to Solution)

Can't log in

I've clicked on the link to verify my email 15 times and it still say's 
Verify email required, so I click on the link and it say's already verified login here!  That doesn't work either!!!  

Everything I try takes me back to login and around and around we go!  Please fix your web page!!!!  I am ready to cancel this account and I can't even do that!!!

HELP!!!!

0
angelag
Community Manager
(729)
Solution

Re: Can't log in

@Mich29,

 

I show that your account is fully verified, so you don't have to verify anymore, what happens when you try to log in? Does it just fail? Have you tried resetting the password?

Angela G.
Community Moderator/Technical Support
0
Mich29
Spy
(0)

Re: Can't log in

When I try to log in it repeats the msg. you must verify your email!  It is ridiculous to go round and round like this!  I just want to cancel my Mozy acct. but you have to log in to even do that!  

0
Mich29
Spy
(0)

Re: Can't log in

What in the world does giving me a ranking solve the problem of not being able to log in.  I am tired of this whole frustrating situation!

0
Mich29
Spy
(0)

Re: Can't log in

I should have said:  "How does giving me a ranking solve the login situation I am having?"

0
Mich29
Spy
(0)

Re: Can't log in

Why should I have to reset my password to get into my account since it's the same password I used to open the account?  

0
Mich29
Spy
(0)

Re: Can't log in

If my account was/is fully verified then why can't I log in???  Pretty ridiculous situation wouldn't you say?

0
ScottS1
Moderator
(36)

Re: Can't log in

@Mich29

 

My condolences for all these frustrations you've encountered. If you are having trouble logging in, and have already clicked on "Forgot password" and followed all the steps...

 

Please consider filling out this form for login help:

 

- https://support.mozy.com/AccountRetrievalForm

 

Regards,

 

Scott

Mozy Support

0
angelag
Community Manager
(729)

Re: Can't log in

@Mich29,


I'm very sorry that this was such a frustrating process for you. I see that your case has been resolved and you've opted to cancel your account, so we're going to go ahead and mark this thread as solved since you no longer want to work towards a resolution. We hope you are willing to give Mozy another chance some time in the future.

Angela G.
Community Moderator/Technical Support
0