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/t5/My-Account/Acct-not-used-for-over-a-year-refund/td-p/90210

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Swuki
Student
(0)
Solved (Go to Solution)

Acct not used for over a year, refund

I canceled my account today January 19, 2017 & carding to information in my account history, I have not used the Mozy services for over 400+ days. I am requesting a refund for 2016.

 

Respctdpfully,

 

Susan M Roth

mrs.roth@live.com

 

0 Reps
JaredG
Moderator
(825)
Solution

Re: Acct not used for over a year, refund

@Swuki

 

I see an active account still.  Here is link with instructions on how to cancel your Mozyhome account.

 

Since you are past the 90 days from renewal we won't be able to give you a refund but if you cancel before February 13th, 2017 you will not be billed again.

 

Please post any other questions.

 

Thank you,

Jared
Mozy Support
0 Reps
Swuki
Student
(0)

Re: Acct not used for over a year, refund

Thank you for alerting that my acct had not been canceled as I had thought. I followed the instructions you provided & received the cancellation confirmation...

 

i did did not notice an links to submit a request for a refund, is there one, or how do I go about requesting a refund?

0 Reps
Swuki
Student
(0)

Re: Acct not used for over a year, refund

Thank you for alerting that my acct had not been canceled as I had thought. I followed the instructions you provided & received the cancellation confirmation...

 

i did did not notice an links to submit a request for a refund, is there one, or how do I go about requesting a refund?

0 Reps
JaredG
Moderator
(825)

Re: Acct not used for over a year, refund

@Swuki

 

Since you are past the 90 days from the renewal date of February 2016 there will be no refund.  Please post any other questions.

 

Here is the link to our refund policy:

 

https://mozy.com/about/legal/payments_and_refunds

 

Thank you,

Jared
Mozy Support
ShawnL
Community Manager
(628)

Re: Acct not used for over a year, refund

@Swuki - Please let us know if there are any additional questions we can help answer for you.

Thank you for using the Mozy forum!

Shawn L.
Community Manager
0 Reps