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jking4
Spy
(5)
Solved (Go to Solution)

Account canceled due to credit card expired

I checked my account today and discovered that the account is listed as canceled due to problem accessing credit card, which needed to be updated.  Account still lists the pc and seems to show that it can be restored. How do I find out if the files are still available? If they are, I will update the card info and renew.

Benjamin_C
Moderator
(198)
Solution

Re: Account canceled due to credit card expired

I'm about to send you a private message, so I can try and look into this for you. Respond to me there and we'll see what we can figure out!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0 Reps
PTNubs
Moderator
(154)

Re: Account canceled due to credit card expired

@jking4

 

Was Benjamin able to address your concerns?

Is there anything else with which we can assist on this thread?
If so, please let us know.

 

Otherwise, if we do not receive an update from you in the coming days, we will mark this thread as solved.
Thank you for participating in our Community!


Peter M
Community Moderator
0 Reps
AngelinaS
Moderator
(220)

Re: Account canceled due to credit card expired

@jking4   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

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JaredG
Moderator
(482)

Re: Account canceled due to credit card expired

@jking4

 

We haven't heard back from you since your original post.  Were you able to resolve your account questions?

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
PTNubs
Moderator
(154)

Re: Account canceled due to credit card expired

@jking4

We haven't heard back from you in some time.

We will go ahead and mark this thread as solved.

 

If you have further concerns, please don't hesitate to let us know.

Thank you for being part of our Mozy Community!


Peter M
Community Moderator
0 Reps
ShawnL
Community Manager
(146)

Re: Account canceled due to credit card expired

@jking4 - If there are any additional questions we can help answer for you, please let us know. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps