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I deleted my 3rd computer from my Mozy account and want to add my new computer. Pop up say I already reached my limit?
See image. Need to correct this as soon as possible.
Go to Solution.
12-04-2016 08:28 PM
@jmweiner - It doesn't look like you've received an update on this thread yet. Let me have a technician reach out to you as soon as possible.
12-05-2016 01:25 PM
@jmweiner The message you referenced is more of a reminder for you to ensure your plan allows for the computer being added. Thus if your plan allows for 3 computers and you only have 2 active computers still associated with it, then you can click Next to continue forward with adding the computer as per http://support.mozy.com/articles/en_US/Solution/Trying-to-add-a-computer-but-it-says-I-have-reached-....
If this helped you, please like the response given and press Accept as Solution.
12-05-2016 01:46 PM
Thanks Shawn. Tyler W helped me already via chat and accessing my computer.
12-05-2016 02:13 PM
I see the case for this issue and see the resolution as you were not able to click next for some reason but Tyler W was when he remoted into your computer.
I have marked this thread as solved, however please post any additional questions or comments.
12-06-2016 02:50 PM