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Solved (Go to Solution)

3 computer limit

I deleted my 3rd computer from my Mozy account and want to add my new computer.  Pop up say I already reached my limit?  

See image.  Need to correct this as soon as possible.





Community Manager

Re: 3 computer limit

@jmweiner - It doesn't look like you've received an update on this thread yet. Let me have a technician reach out to you as soon as possible. 



Shawn L.
Community Manager

Re: 3 computer limit

@jmweiner   The message you referenced is more of a reminder for you to ensure your plan allows for the computer being added.  Thus if your plan allows for 3 computers and you only have 2 active computers still associated with it, then you can click Next to continue forward with adding the computer as per


If this helped you, please like the response given and press Accept as Solution.

Thank you,



Re: 3 computer limit

Thanks Shawn.  Tyler W helped me already via chat and accessing my computer.


Re: 3 computer limit



I see the case for this issue and see the resolution as you were not able to click next for some reason but Tyler W was when he remoted into your computer.


I have marked this thread as solved, however please post any additional questions or comments.


Thank you,

Mozy Support