Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
Announcements
Are you registered for the Mozy Community?
The Mozy Community is a fantastic place to ask questions, get support, and provide valuable input on other issues and feature requests. If you're not, go ahead and register for the Mozy Community today!

If you are registered, but unsure how to participate, learn how to create a new forum topic, or how to reply to a forum topic in the Mozy Community.


Upcoming Webinar: Make Sure you're Covered for the New Year!
How do you know if you’re getting top performance from the Mozy backup software? In our first webinar for 2017 you’ll learn about file selection, scheduling and performance options. You’ll also learn how to avoid common mistakes that might impede backup performance. Join us on January 25 at 10:00 a.m. MST for this hour-long webinar.

Register to join this webinar HERE.
Peaches2...

Student
(0)
Solved (Go to Solution)

where do i find my 9 digit id number

 
0
username...

Master Level 1
(2981)

Re: where do i find my 9 digit id number

What process asked for that number? A phone call to support? Are you a MozyPro user or MozyHome?

0
Fryer
Moderator
(539)
Solution

Re: where do i find my 9 digit id number

As a free user, you're not entitled for direct support, just knowledge base and community. Make a new post on the issue you need help with.

-
Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support
Senior Engineer

Term and conditions
http://mozy.com/terms

Latest Download
https://mozy.com/download/
0
Peaches2...

Student
(0)

Re: where do i find my 9 digit id number

I am having fileter problems and I need to asctually talk to someone but the 9 digit code I have - recording says is not valid

 

0
Peaches2...

Student
(0)

Re: where do i find my 9 digit id number

where is 9 digit code located?

0
Peaches2...

Student
(0)

Re: where do i find my 9 digit id number

I have a filter error 0 coming up

0
username...

Master Level 1
(2981)

Re: where do i find my 9 digit id number

What Operating System (OS) are you using?
(XP Home, XP Pro, Vista Home/Bus..., Windows 7 Home/Pro/Ultimate)
Also, is it a 32bit OS or 64bit?

Which Mozy are you using?
(MozyHome Free/Paid, MozyPro)
What version of Mozy are you using? (2.x.x.x)

What anti-virus/firewall tool are you using?

0
wrb
Cook
(0)

Re: where do i find my 9 digit id number

Ihave received emails stating that you are having a problem using the credit card on file to charge me for your service.  I don't know why that would be the case.  I have now received a message saying that my service is being suspended.  I need help.  If someone could call me @ **Removed** I would appreciate it.

0
Fryer
Moderator
(539)

Re: where do i find my 9 digit id number

As a home user, you will not have access to phone support.

 

http://support.mozy.com/support/mozyKnowledgeBase?DocId=70419

 

Your credit card should be good now, we'll try to rebill you and your backups should be fine now.

 

As for the filter error, you may try manually starting it after installing it.

 

Install:

 

C:\Program Files\Mozyhome\mozy.inf

Right click on it and select 'Install'.

Then open up command prompt as administrator (Start>All Programs> Accessories>Command Prompt, Right click Run As Administrator) and type in "net start mozyfilter

-
Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support
Senior Engineer

Term and conditions
http://mozy.com/terms

Latest Download
https://mozy.com/download/
0