[#1]

mozy tried to update itself and could not find the mozy.msi file. after i browsed to the correct location, it then said that it was not a valid installation package. somebody needs to fix this.

[#2 · Accepted solution]

Millions of computers have updated without a flaw. That means that there is either a flaw in your hardware, operating system or security product(s). Or that there is a bug in the update process that only shows up under circumstances that are too rare to $chase$ down.

While there is always room for improvement (don't tell my wife that I said that) I doubt that you want to spend the hours that it would require for Mozy to ferret out what precisely what went wrong on your "one in a million" computer.

There are 3 things that I can think of for you to try:

1) Use a tool like CCleaner to remove temp files from your system

then manually try a backup

after the backup, the Mozy app should try the update again

2) if the update did not take - then manually uninstall / restart / re-install:

Before you uninstall - place a copy of this file
C:\Program Files\MozyHome\Config\conf.dat
on your desktop. (The path to that file may vary.)

After you re-install, copy that config.dat file back where it goes before you let the fresh install of the Mozy app start/complete a backup.

You can download the Mozy software using the info in my signature.

3) If the uninstall fails (and it might, given the whole MSI thing that you pointed out) See this post:

http://community.mozy.com/t5/Mozy-for-Windows/Cannot-uninstal-old-version-of-mozyhome/m-p/37113/high...

[#3]

thank you for the tips.  I was finally able to uninstall the previous version (using the 3rd method). I was then able to install the new version. I copied the conf.dat file back to the Config directory but the new version had to start over and I had to re-enter all my configuration preferences.

[#4]

Sorry that the conf file did not work out for you... but glad you got it all sorted.