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need link to download mozy home 2.28 newest version does not work

Can't find link anywhere to download older version of mozy home so that I can install it on Windows 10 without getting an

error.

angelag
Community Manager
(797)
Solution

Re: need link to download mozy home 2.28 newest version does not work


I'm very sorry to hear that you're having a problem with this. Unfortunately this is an issue with some machines running Windows 10 having an issue with the SHA-2 update in our latest clients. We're currently working on a fix, but for now we have a work around that will allow you to install a slightly-older version of Mozy on the machine and run that until a solution is found. To fix it:

1. Uninstall that partial install by going to Start > All Programs > MozyHome > Uninstall

2. Reboot the computer

3. Reinstall this slightly older version of the software here:

https://www.mozypro.com/downloads/mozy-2_28_2_432-69291.exe

4. Once you have it reinstalled, make sure to reselect your files for backup by following the steps in this article:

http://support.mozy.com/articles/en_US/FAQ/Selecting-Files-to-Backup-Using-the-FileSystem-Tab

Angela G.
Community Moderator/Technical Support
Benjamin_C
Moderator
(120)

Re: need link to download mozy home 2.28 newest version does not work

@ReadyToQuit

 

Did the solution provided by @angelag resolve the issue for you? Please let us know so that we can mark this case as solved or assist you further. Thanks!!

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
AngelinaS
Moderator
(222)

Re: need link to download mozy home 2.28 newest version does not work

@ReadyToQuit    Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
JaredG
Moderator
(470)

Re: need link to download mozy home 2.28 newest version does not work

@ReadyToQuit

 

I can see that your backups are working now as of the last backup yesterday running Mozy 2.28.2.432. 

 

Please post any questions or comments, otherwise please mark the appropriate post as the solution.

 

Thank you,

Jared
Mozy Support
0
ScottS1
Moderator
(36)

Re: need link to download mozy home 2.28 newest version does not work

@ReadyToQuit

 

Please let us know if you've found any of our suggestions to be helpful. We will mark this topic as resolved shortly.

 

Regards,

 

Scott

Mozy Support

0
angelag
Community Manager
(797)

Re: need link to download mozy home 2.28 newest version does not work

Hi @ReadyToQuit,

 

It looks like it's been a while since we have heard from you. We're hoping this means that you were able to resolve the issue, and I"m going to mark this thread as resolved. Please don't hesitate to let us know if there is anything further we can help you with either here or by contacting support.

Angela G.
Community Moderator/Technical Support
0
ShawnL
Community Manager
(488)

Re: need link to download mozy home 2.28 newest version does not work

@ReadyToQuit - Please let us know if you need any additional help and thank you for using the Mozy forums!

Shawn L.
Community Manager
0
ShawnL
Community Manager
(488)

Re: need link to download mozy home 2.28 newest version does not work

For future reference, the latest version of the software should resolve this issue which can be found below:

 

MozyHome

 

MozyPro

 

Additional information can be found in the blog article below:

 

Windows 10, FilterError0, and Digitally Signed Driver Errors

 

Please let us know if you have any additional questions by creating a new post

 

Thanks!

Shawn L.
Community Manager
0