see if this poist helps
http://community.mozy.com/t5/Mozy-for-Windows/Mozy-will-not-perform-a-backup-manually-or-scheduled/m...
Sig::: Practice restoring a file before you need a file in an emergency.
Using MozyHome (free) 2.20.2.276 on W7 Pro
http://mozy.com/home/download (file and release notes)
http://mozy.com/pro/download (file and release notes)