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ronenb77
Cook
(3)
Solved (Go to Solution)

mozypro filter failed to start on install

i have same issue.

i tried to install the microsoft security patch, and the patch is already installed.

still get same isse.

 

i had an error in mozy back due to mozyfilter error, so i uninsalled mozy and tring to install it again.

 

please help.

0
angelag
Community Manager
(1052)

Re: mozypro filter failed to start on install

Hi @ronenb77,

 

What version of Windows are you currently running on this computer?

Angela G.
Community Moderator/Technical Support
0
JaredG
Moderator
(581)

Re: mozypro filter failed to start on install

@ronenb77

 

In order to help you further we need to know which operating system your running, like Windows 7, or Windows 8, or Windows 10.  Once we know which operation system your running we can post further instructions.

 

If you are running Windows 7 please use this link to Microsoft's website that has a security update that should fix the filter error.

 

Please post any other questions or comments.

 

Thank you,

Jared
Mozy Support
0
ronenb77
Cook
(3)
Solution

Re: mozypro filter failed to start on install

WINDOWS 7

 

as i wrote, i installed the recommended Windows KB update, but it indicated that the patch was already installed on machine.

 

eventually, i installed and older version of Mozy, i believe 3.28 and it worked.

ScottS1
Moderator
(62)

Re: mozypro filter failed to start on install

@ronenb77

 

That is excellent news. Don't hesitate to reach out if you need further assistance!

 

Regards,

 

Scott

Mozy Support

0