We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
I want to move all my files and pictures and music from old computer win7 to new win10 I need step by step instructions, Will Mozy just move the files or will they be put in the proper place. In my Thunderbird mail app I have old emails saved in folders will I need to setup new folders in the new computer or will they be moved and put in place. will my folders with pictures move in the folders or just bulk is there a better way then using Mozy. Do any of the transfer programs put things where they were in the old computer or all just bulk move and I have to figure out where it all goes
Our program would just restore all of the files you have backed up to the location you indicate on your hard drive. If the file structure is the same as the old computer then Mozy will attempt to put the files back where they were originally if you select that option, but I would suggest putting them on your desktop and moving them to where they need to go.
To be honest as it takes a while to download files from the internet you may want to look into a separate service that uses cables to transfer the files. We can't suggest one, but I'm sure Google will have lots of recommendations. Up to you though!
Benjamin_C ~Mozy Support
PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!