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jamiek
Spy
(5)
Solved (Go to Solution)

install missing digital signature ?

I just completed a clean Windows 10 install.  When I downloaded & tried to install MozyHome 2.30.0.473, I get an error that a driver is not digitally signed.  When I ignore it, I am unable to start the 1st backup due to filter error.  I followed the steps trying to start the filter but the cmd window says there is a problem with the digitally signed driver.  I also downloaded and installed the Microsoft Visual C++ 2008 Redistributable Setup as instructed in another threads but the problem persists when attempting to install Mozy.  How do I either get Mozy to install correctly or start the filter?  Currently, Mozy is installed with the filtererror preventing first backup.  Thanks.

 

Jamiek

0
Benjamin_C
Moderator
(155)

Re: install missing digital signature ?

You will need to uninstall Mozy, and then go through and install all of your windows updates that are available. Then re-install Mozy. That should fix this issue. If there is still a problem, as a temporary fix install this older version of Mozy (that you can update to the newest once installed):

https://home.mozypro.com/downloads/mozy-2_28_2_432-69291.exe

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
jamiek
Spy
(5)
Solution

Re: install missing digital signature ?

Thanks.  Installing the 2.28 version did the trick.  It installed correctly and is now making progress in the first backup as opposed to stopping right away.  Thanks again for your assistance!

ShawnL
Community Manager
(565)

Re: install missing digital signature ?

@jamiek

 

I'm happy to hear everything is up and running. Please let us know if you need any additional assistance in the future and thank you for using the Mozy community!

Shawn L.
Community Manager
0
Lightd
Cook
(0)

Re: install missing digital signature ?

Did you ever get an answer.   I am done with Mozy if this is not fixed.  there are plenty of options for other companies for the same service.   No reason to mess with these guys. 


jamiek wrote:

I just completed a clean Windows 10 install.  When I downloaded & tried to install MozyHome 2.30.0.473, I get an error that a driver is not digitally signed.  When I ignore it, I am unable to start the 1st backup due to filter error.  I followed the steps trying to start the filter but the cmd window says there is a problem with the digitally signed driver.  I also downloaded and installed the Microsoft Visual C++ 2008 Redistributable Setup as instructed in another threads but the problem persists when attempting to install Mozy.  How do I either get Mozy to install correctly or start the filter?  Currently, Mozy is installed with the filtererror preventing first backup.  Thanks.

 

Jamiek


 

0
Benjamin_C
Moderator
(155)

Re: install missing digital signature ?

According to Jamiek's post above, she was able to fix the issue by following the posts in this thread, specifically to uninstall Mozy, and then install this version of Mozy:

https://home.mozypro.com/downloads/mozy-2_28_2_432-69291.exe

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
ShawnL
Community Manager
(565)

Re: install missing digital signature ?

@Lightd - Did you need any additional assistance?

Shawn L.
Community Manager
0
ShawnL
Community Manager
(565)

Re: install missing digital signature ?

For future reference, the latest version of the software should resolve this issue which can be found below:

 

MozyHome

 

MozyPro

 

Additional information can be found in the blog article below:

 

Windows 10, FilterError0, and Digitally Signed Driver Errors

 

Please let us know if you have any additional questions by creating a new post

 

Thanks!

Shawn L.
Community Manager
0