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ppablo01
Cook
(0)
Solved (Go to Solution)

install errors

I am getting account error 5 when installing  Mozy for the first time on a windows 10 system

I have not used Mozy before

0 Reps
JaredG
Moderator
(482)
Solution

Re: install errors

@ppablo01

 

Is this computer an upgrade from an older Windows operating system or is this a new computer your adding Mozy to?

 

Usually this error is temporary however some times this error will persist and you need to follow the instructions from our knowledge base article for AccountError5

 

You'll most likely need "reconfigure" Mozy and try again.  Re-configuring usually works every time.

 

Please post any questions or comments

 

Thank you,

Jared
Mozy Support
ScottS1
Moderator
(127)

Re: install errors

@ppablo01

 

Just a friendly checkup. Were you able to follow Jared's recommendations to proceed? Let us know when possible.

 

Regards,

 

Scott

Mozy Support

0 Reps
angelag
Community Manager
(320)

Re: install errors

Hi @ppablo01,

 

We haven't heard from you in a few days, is this matter resolved? If so, please click Accept as Solution next to the answer above that was most useful. If not, please let us know and we'd be happy to further assist. Otherwise, if we don't hear from you in a few more days, we'll mark this thread as solved here.

Angela G.
Community Moderator/Technical Support
0 Reps
JaredG
Moderator
(482)

Re: install errors

@ppablo01

 

Is this computer running Windows 10 like you mentioned but acting like a server? 

 

To fix this error hold the Shift key and right click on the Mozy icon in your system tray and choose "Launch Setup Wizard". You will be asked for your user email and password. This will take you through the initial setup and should fix this error.  Please post any questions or comments.

 

Thank you,

 

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(127)

Re: install errors

@ppablo01

 

Were the steps suggested by Jared able to help you? Did you have additional questions, or does this resolve your concern? Please let us know at your earliest convenience.

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
angelag
Community Manager
(320)

Re: install errors

@ppablo01,

 

It looks like it's been quite a while since we heard from you, and we're hoping that means this is resolved. We're going to go ahead and mark this thread as solved for you, but if you need anything at all, please don't hesitate to let us know.

Angela G.
Community Moderator/Technical Support
0 Reps