We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
Did any error messages pop up when it gave you that message? If you go to the Mozy Settings, and then to the History Tab, is there an error for that backup? If you click on the failed backup in the History Tab, it should give you a list of files. Can you tell what file is failing?
Benjamin_C ~Mozy Support
PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!