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Jeanne
Sensei Level 2
(19)
Solved (Go to Solution)

error message

"Files backed up 6 days ago."  Files should be backed up 2x/day.

"An attempt 2 hours ago was incomplete.  1 file (0 bytes) awaiting backup."

Are my files backed up?

What to do?

0 Reps
Highlighted
Benjamin_C
Moderator
(223)

Re: error message

Did any error messages pop up when it gave you that message? If you go to the Mozy Settings, and then to the History Tab, is there an error for that backup? If you click on the failed backup in the History Tab, it should give you a list of files. Can you tell what file is failing? 

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
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angelag
Community Manager
(320)
Solution

Re: error message

Hi @Jeanne,

 

It looks like we have two threads open for the same issue. I'm going to mark this one out as resolved, and let's continue corresponding in the other forum thread. Thank you!

Angela G.
Community Moderator/Technical Support
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