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turtlemo...

Warrior
(5)
Solved (Go to Solution)

error code 2330

The Mozy Icon has disappeared from the box next to my clock. Backups aren't working. I tried clicking on the Mozy apps in my programs file and it said "The item 'mozystat.exe' that this shortcut refers to has been changed or moved, so that this shortcut will no longer work properly."

 

I tried reinstalling Mozy and get error code 2330 and the install stops. What's going on?

0
Benjamin_C
Moderator
(104)

Re: error code 2330

Please go in and uninstall Mozy, Restart the computer, and try the install again. If it still doesn't work create a case with us or come into our chat service, and we'll be happy to continue troubleshooting.

 

http://support.mozy.com/articles/en_US/FAQ/How-do-I-contact-Support

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0
AngelinaS
Moderator
(194)

Re: error code 2330

@turtlemocha  Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0
turtlemo...

Warrior
(5)

Re: error code 2330

Thanks for trying to help me but I can't even uninstall Mozy. Each time I try, I get this message "

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

 

I tried restarting my computer just to be sure the program hadn't really been uninstalled and the message was just a fluke. It's not.

 

What can I try now?

0
JaredG
Moderator
(384)

Re: error code 2330

@turtlemocha

 

It appears that the Mozy install folder was moved or was deleted without using the Mozy uninstaller.

 

Just try installing the latest version of Mozyhome 2.32.4.532 from this link and you will probably need to select your files again for backup.

 

If installing Mozy from the link above fails to correct the problem then we will create a case for you, to further trouble shoot the problem.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
turtlemo...

Warrior
(5)

Re: error code 2330

Now I'm back to the original error code of 2330. Shall I just throw my computer against the wall or would you be kind enough to open a ticket for me? I'm going out of town and I need my files backed up ASAP.

0
ShawnL
Community Manager
(397)

Re: error code 2330

@turtlemocha - I have escalated this case to a support ticket for you and asked them to reach out to you as soon as possible.

 

Thanks!

Shawn L.
Community Manager
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turtlemo...

Warrior
(5)

Re: error code 2330

Many thanks!

ShawnL
Community Manager
(397)

Re: error code 2330

@turtlemocha - Happy to help! We've reached out to you through the case to see if we can setup a remote session with your computer. I have two techs keeping an eye on the case so let us know what time works best for you. 

 

Thanks!

Shawn L.
Community Manager
0
turtlemo...

Warrior
(5)

Re: error code 2330

Anytime Wednesday, 3/22 between 8:30am and 2pm CDT. Other times might work if we're not able to connect during those hours.

0