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link to do it yourself doesn't exist
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03-27-2017 11:52 AM
Our apologies. I have located the link you need and have included it below:
However, to save you time on the article above, it simply asks that you reach out to support, which article I have also included below (If you would like to chat):
Please chat in with us so we can generate a case for you and assist you with downgrading to a free account.
03-30-2017 05:13 PM
@MERTENSIA1276 - It looks like you were able to get your answer resolved in a case with support so I am going to mark this thread as resolved.
Thank you using the Mozy forum!
03-31-2017 04:11 PM