[#1]

How do I backup files from (windows 7) a USB drive? The USB is available in file manager but not on Mozy list in File System or Backup Sets in Settings.

Thanks.

[#2 · Accepted solution]

Greetings,

I created a ticket for you; an email should be in your inbox. 

When the operating system sees a drive, but it isn't found in Mozy.  There may be a couple of reasons why it doesn't show up. 

1) It might be a NAS device.  If the drive isn't connected through a USB port, but rather connects through a network cable, then you would need to connect to it as if it is a network device to a shared folder.

2) The USB device is considered a removable device by Windows.  If this is the case, Mozy won't see it.  This counts for USB thumb drives, and other removable media.  Most of the time, drives that are connected through the USB port are seen by Mozy.

3) Possibly, the drive is formatted as FAT32 and not NTFS and isn't being seen somehow. 

I would like to remote in and have a look at it and see what might be causing your drive to hide from us...

Tech  :-)

[#3]

Thank you so much for your reply.

This is a FAT32 USB thumb drive.

MOZY backs up file to it (as a local backup). The problem I have is that I cannot get MOZY to backup (other) files found on this USB drive (which are not on my hard drive) and add these files to backup on your servers.

I hope this is clearer.

Thank you for your help,

Erik

[#4]

We won't backup removable drives, it needs to be a fixed drive. You might try changing the performance of the thumb drive to look like a fixed drive to Windows.

[#5]

Thank you for your reeply.

You wrote "You might try changing the performance of the thumb drive to look like a fixed drive to Windows."

How do I do that?

Thank ypu for your help,

Erik

[#6]

Go to properties for the drive, then under the hardware tab go to properties for the drive again, and under policies you can change it.