We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
If your issue is a filtererror0 on a Windows 10 operating system then you will need to uninstall Mozy if the install was able to complete and reboot your computer, then install Mozypro 22.214.171.1242 if you are a Mozypro customer or install Mozyhome 126.96.36.1992 if you are a Mozyhome customers which will fix this issue.
It looks like you currently have a case open with our tech Lizzie regarding this. She followed up this morning as she hasn't heard back from you, can you please let us know through that case or here on the thread if your issue has been resolved? We'd love to make sure we get this working for you.
I'm really glad to see that this recent issue appears to be resolved. If you have a moment, we'd love to get your feedback on your experience in our forum and Community as we gear up to redesign and update some of our processes. All you have to do is leave a comment on our Community Feedback Giveaway blog post, and that will also enter you for a chance to win a $50 Amazon gift card! We'll be choosing 5 winners, so we don't want you to miss out.
Thank you so very much for being an essential part of our Community!