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gpfgarden
Cook
(0)
Solved (Go to Solution)

Who can help me with filter error0 problems? Self-service info totally useless!

 
0
JaredG
Moderator
(384)
Solution

Re: Who can help me with filter error0 problems? Self-service info totally useless!

@gpfgarden

 

If your issue is a filtererror0 on a Windows 10 operating system then you will need to uninstall Mozy if the install was able to complete and reboot your computer, then install Mozypro 2.28.2.432 if you are a Mozypro customer or install Mozyhome 2.28.2.432 if you are a Mozyhome customers which will fix this issue.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
AllanH
Moderator
(203)

Re: Who can help me with filter error0 problems? Self-service info totally useless!

@gpfgarden

 

The instructions provided by @JaredG resolve this issue. Do you still need assistance? 

0
angelag
Community Manager
(522)

Re: Who can help me with filter error0 problems? Self-service info totally useless!

Hi @gpfgarden,

 

It looks like you currently have a case open with our tech Lizzie regarding this. She followed up this morning as she hasn't heard back from you, can you please let us know through that case or here on the thread if your issue has been resolved? We'd love to make sure we get this working for you.

 

 

Angela G.
Community Moderator/Technical Support
0
JaredG
Moderator
(384)

Re: Who can help me with filter error0 problems? Self-service info totally useless!

@gpfgarden

 

I can see that you are now running Mozy 2.28.2 and you just had a successful backup today.  I have marked this thread as solved. 

 

Thank you,

Jared
Mozy Support
0
angelag
Community Manager
(522)

Re: Who can help me with filter error0 problems? Self-service info totally useless!

Hi @gpfgarden,

 

I'm really glad to see that this recent issue appears to be resolved. If you have a moment, we'd love to get your feedback on your experience in our forum and Community as we gear up to redesign and update some of our processes. All you have to do is leave a comment on our Community Feedback Giveaway blog post, and that will also enter you for a chance to win a $50 Amazon gift card! We'll be choosing 5 winners, so we don't want you to miss out.

 

Thank you so very much for being an essential part of our Community!

Angela G.
Community Moderator/Technical Support
0