Latest from the Blog: How to Find Your Support ID
MozyPro customers who are looking for Phone Support will need their 9-digit Support ID in order to get through. Today's blog post covers the steps you need to take to find yours...
If your issue is a filtererror0 on a Windows 10 operating system then you will need to uninstall Mozy if the install was able to complete and reboot your computer, then install Mozypro 18.104.22.1682 if you are a Mozypro customer or install Mozyhome 22.214.171.1242 if you are a Mozyhome customers which will fix this issue.
It looks like you currently have a case open with our tech Lizzie regarding this. She followed up this morning as she hasn't heard back from you, can you please let us know through that case or here on the thread if your issue has been resolved? We'd love to make sure we get this working for you.
I'm really glad to see that this recent issue appears to be resolved. If you have a moment, we'd love to get your feedback on your experience in our forum and Community as we gear up to redesign and update some of our processes. All you have to do is leave a comment on our Community Feedback Giveaway blog post, and that will also enter you for a chance to win a $50 Amazon gift card! We'll be choosing 5 winners, so we don't want you to miss out.
Thank you so very much for being an essential part of our Community!