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I have installed Mozy on Windows 10 and selected "Show backup status icon on files". However, the status icons are not showing. Instead, documents on my desktop are now showing the sharing icon. I tried asking a question in Microsoft Answers, but without an answer yet. I haven't used up my overlay icon slots, so they should be showing.
What are some troubleshooting steps I can take?
Solved! Go to Solution.
Did you check the following in your System Registry:
To see if any programs have priority ahead of Mozy?
A few have priority:
The list is actually in alphabetical order. The first three items begin with a double space, then the OneDrive items begin with a single space.
I looked into uninstalling OneDrive, but apparently its baked into Windows 10. I've never used OneDrive, so every time I launch it, the setup utility launches.
If you remove the spacing in front of the other overlays and add spacing to the Mozy overlays it should bump Mozy to the top of the list.
Please post any other questions or comments, and let us know if this works for you.
Just checking in, were the suggestions above helpful to you? Is there anything further we can help you with?
If we don't hear from you in a few days we'll go ahead and hope this thread is solved and mark it as such. Please let us know if there is anything further you need.
We haven't heard from you in about 9 days, were you able to solve this overlay problem?
Please post any questions or comments.
I'm really sorry it took so long to respond.
According to this article, the list is alphabetical. Norton AntiVirus begins its entries with a double space, and Microsoft OneDrive begins its entries with a single space, leaving the Mozy entries at the very bottom.