[#1]

Is it just me or are restores uselessly slow? I have a restore running for the last 4 days. 3.5GB. FIOS 25/15 speed .I have a paid account not free. Once I get the fles (IF?) I'm gonna cancel - this is riduculous. This is the first restore I have ever needed to do - I have had an account for the last 2 years but apparently I have been paying for nothing.

[#2]

I downloaded a 1.6GB and a 3.8GB at the same time using two different computers on two different pipes to the Net

http://community.mozy.com/t5/General-Community-Questions-and/This-is-a-business/m-p/6770#M356

The DL speed was limited only by the Mozy servers but the time was quite reasonable.

I've requested those same files just now to answer your question, "Is it just me..." :-)

Hopefully, it was not a rhetorical question :-(

[#3]

Not too shabby DL speed for me

Edit: If you are viewing this post using MS Internet Explorer, you might want to right click on the image and select "Save Picture As..." then open that local copy to see the full image size. For Firefox users, right click and select "View Image".

[#4]

When you mouse over a Download link ->

What Mozy server does your status bar indicate?

[#5]

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ericc wrote:

~~~I have a restore running for the last 4 days.

~~~

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I cannot tell from that statement if you are using the web restore option. You might consider doing that if you can.

[#6]

I am trying the web restore. I actually have 37 GB to restore not 3.7GB - so I was off by a significant factor. Regardless, the web restore gives me 79 files to download manually - each one takes 10 minutes to download so at best it would take 13 hours but of course that assumes I'm in front of the computer for 13 hours. The desktop client has taken 4 days to go through 1/3 of the files with most of the time spent 'looking for files'. When my computer hibernates it hangs so I have to start over. I understand bandwidth and throttling so if it took two days or even three I can accept that - this is just useless.

Mozy needs to warn people that a complete restore is not actually possible. Hopefully I can complete this in the 30 day window. Its $88 to get the DVD but I might have to resort to that. Rant off. Thanks to the posters for taking the time to make suggestions.

[#7]

FYI: My latest broadband speed test:

Last Result:
Download Speed: 30814 kbps (3851.8 KB/sec transfer rate)
Upload Speed: 22881 kbps (2860.1 KB/sec transfer rate)

[#8]

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ericc wrote:

~~~~

...the web restore gives me 79 files to download manually...

~~~~

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Sorry, I don't understand that. You should be able to select as many or as few files at once. You could put 20 files in one download. They should come in inside one zipped file.

[#9]

If you use a download manager, such as FlashGet, and copy/paste the link locations into it you can simultaneously download all of those links simultaneously without having to babysit your computer.

Also, in regards to the "in-client restore", have you considered disabling hibernation for a couple of days?  Sleep/Hibernation/Standby ALL disable your network connection which makes many things hard to download.

[#10]

I have already disabled hibernation - the windows based client still gets hung up at about 1/3 complete with a 'looking for files" message. I will try the download manager hack but it should have occurred to your technical staff that a download manager be integrated with your product - this is what companies like Oracle and Electronic Arts do to deliver multi gigabyte product. Not their core business - but it is yours.