We had a nasty virus that corrupted our music files. We are elderly and not computer savvy so we need help. What we need to know is should we delete all the music files or just over write them on restore? Also can we restore from a date when we did not have the virus issues? I have to say i am finding your website difficult to navigate in terms of support.
You've got two options here-- you can do a web restore, or an in-client restore. I'll explain the differences below.
In a web restore, you access your account via the Internet. Using our web restore tool, you select the files you wish to restore. They are then bundled into an archive file, which you may download at your leisure. Depending on how much music you have, you may receive several of these archive files. Each one will need to be decrypted (if you're using custom encryption) and extracted to a location of your choosing. This is a good option if you're moving to a new computer or if you wish to place your music files on a new computer. You can do a web restore by logging in and clicking "Restore Files" next to your computer name; the web-based wizard will guide you through the rest.
Your other option is an in-client restore. This is probably the better option if you know that the virus you got was confined to your music files and Mozy is still functioning on this machine. You can restore your music files from a date prior to when they became infected (you should probably know approximately which date the files in question started having problems, though). Open up the Mozy in-client restore in one of the following ways:
Right-click on the Mozy system tray icon and clicking "Restore Files"
You'll see a file tree occupying most of the page. Up top, go ahead and click "Search by date" and select a date prior to when your files became infected. In the file tree, navigate to where your music files are stored and select the folders or files you wish to restore. If all of your music is located under c:\users\$user\music, then you can just check that folder. At the bottom, you'll see a choice between "Overwrite existing files" and "Rename file if it already exists." You'll probably want to "Overwrite existing files," seeing as the current files have viruses. When you're satisfied with your selection, click on "Restore Files" (don't click OK -- that will just exit you from the restore manager altogether). You'll see the status window pop up and your files begin downloading. If there are any problems, you'll be notified at the conclusion of the download.
For more information on restores, I'd encourage you to consult our restore quick-start guide, which is available here (along with other documentation):
...and if you opt for the web restore method - you might take a look at this post. The only difference you be that you probably only have one computer in the list of computers and you will want to pick a date.
~hope this helps~
Sig::: Practice restoring a file before you need a file in an emergency. Using MozyHome (free) 22.214.171.1248 on W7 Pro 64bit http://mozy.com/home/download (file and release notes) http://mozy.com/pro/download (file and release notes)