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Yeahbut
Elite Level 1
(16)
Solved (Go to Solution)

Re-installation Error: Cannot access component.....

Mozy client since 2010.  Finally resolved recent ISP and gmail problems but lost Mozy connection.  Tried to reinstall but keep getting access error.  I checked the registry.  All permissions granted to cited key components.  

 

In addition, I've changed my external drive designation from "F" to"I".

 

I need to be able to reinstall Mozy.  Thanks for any help you can offer.

 

SB

JaredG
Moderator
(479)

Re: Re-installation Error: Cannot access component.....

@Yeahbut

 

I see one computer backing up on your account another computer on your account attempting to backup but hasn't backed anything up, and because of the nature of this issue I've created a case for you and have sent you an email to reply to.

 

Please post any questions or comments.

 

Thank you,

 

 

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(127)

Re: Re-installation Error: Cannot access component.....

@Yeahbut

 

Were the steps suggested by Jared able to help you? Did you have additional questions, or does this resolve your concern? Please let us know at your earliest convenience.

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
Yeahbut
Elite Level 1
(16)

Re: Re-installation Error: Cannot access component.....

Jared, I am so sorry, I DID answer immediately but gmail apparently didn't send it.  I'll have to get this email working both in and out before I bother you again.

Two weeks ill spent.

 

SB

0 Reps
angelag
Community Manager
(320)

Re: Re-installation Error: Cannot access component.....

Thanks for the heads up, @Yeahbut. Keep working with @JaredG via that case to come to a resolution.

Angela G.
Community Moderator/Technical Support
0 Reps
JaredG
Moderator
(479)

Re: Re-installation Error: Cannot access component.....

@Yeahbut

 

Thank you for you time working on this case with me.  Even though I'm working on you case directly now which has nearly been resolved as you know (I'll be checking your backups again tomorrow morning to confirm), you may post in the Mozy community forums any time.

 

Thank you,

Jared
Mozy Support
Yeahbut
Elite Level 1
(16)

Jared: Status of Backup on Case #01626089

Thanks to your tireless patience, Jared, it looks like you have found a solution to my backup problem.  I am currently working on a fresh initial backup, which will probably take all of today to complete, but once it's done, Mozy should be functioning normally.  

 

I will confirm completion.  

 

sb

JaredG
Moderator
(479)

Re: Jared: Status of Backup on Case #01626089

@Yeahbut

 

Thank you for the update in the Mozy community forums.  I'll continue to watch your backup and again tomorrow morning.  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
Yeahbut
Elite Level 1
(16)

Re: Jared: Status of Backup on Case #01626089

Just so you know, it looks like it will take another full day to complete the initial backup. 

 

Still grateful...

 

sb

ScottS1
Moderator
(127)

Re: Jared: Status of Backup on Case #01626089

@Yeahbut

 

Just checking in. Were you able to complete that backup?

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps