Click to close the image preview
Mozy client since 2010. Finally resolved recent ISP and gmail problems but lost Mozy connection. Tried to reinstall but keep getting access error. I checked the registry. All permissions granted to cited key components.
In addition, I've changed my external drive designation from "F" to"I".
I need to be able to reinstall Mozy. Thanks for any help you can offer.
Solved! Go to Solution.
I see one computer backing up on your account another computer on your account attempting to backup but hasn't backed anything up, and because of the nature of this issue I've created a case for you and have sent you an email to reply to.
Please post any questions or comments.
Were the steps suggested by Jared able to help you? Did you have additional questions, or does this resolve your concern? Please let us know at your earliest convenience.
Mozy Forum Moderator
Jared, I am so sorry, I DID answer immediately but gmail apparently didn't send it. I'll have to get this email working both in and out before I bother you again.
Two weeks ill spent.
Thank you for you time working on this case with me. Even though I'm working on you case directly now which has nearly been resolved as you know (I'll be checking your backups again tomorrow morning to confirm), you may post in the Mozy community forums any time.
Thanks to your tireless patience, Jared, it looks like you have found a solution to my backup problem. I am currently working on a fresh initial backup, which will probably take all of today to complete, but once it's done, Mozy should be functioning normally.
I will confirm completion.
Thank you for the update in the Mozy community forums. I'll continue to watch your backup and again tomorrow morning. Please post any questions or comments.