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/t5/Mozy-for-Windows/Notification-on-Windows-of-MozyHome-upgrade/td-p/94087

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callenderc
Warrior
(3)
Solved (Go to Solution)

Notification on Windows of MozyHome upgrade

In windows 10, i keep getting a daily notification that MozyHome(free) has an upgrade. When I click on the notification it deletes. Does MozyHome(free) have an upgrade or something? I don't see anything about an upgrade or how to go about downloading one. ANyone know what is going on?

Thanks

Claude Callender

JaredG
Moderator
(825)
Solution

Re: Notification on Windows of MozyHome upgrade

@callenderc

 

Thank you for posting in the Mozy community.

 

What you're describing sounds a bit odd, however in this particular situation I would update Mozy manually by using this link to download the latest version of Mozyhome.

 

One you update Mozy let us know if the problem persists.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(182)

Re: Notification on Windows of MozyHome upgrade

@callenderc

 

It is my assumption that you have opted not to automatically update the Mozy software when updates are available. Therefore, the software is prompting for your manual interaction as a newer version is now available. You can review these settings by:

 

Windows

 

1. Opening Mozy by double-clicking the logo if Windows in your Task Tray

2. Click on Settings

3. Click on Options

4. Advanced

5. You may choose if you want automatic updates by selecting "Automatically update the client software without prompting me" and clicking "OK" afterwards

 

Mac

 

1. Open the Mozy icon by clicking it

2. Click on Open Mozy Preferences

3. Click on Options

4. Ensure that "Install updates automatically" is selected

 

Otherwise just follow Jared's recommendation to cleanly install the software. Let us know if this helps!

 

Regards,

 

Scott

Mozy Forum Moderator

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JaredG
Moderator
(825)

Re: Notification on Windows of MozyHome upgrade

@callenderc

 

Did any of the instructions posted help you resolve this issue?

 

Please post any other questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
callenderc
Warrior
(3)

Re: Notification on Windows of MozyHome upgrade

You were right on the money. I downloaded and everything is working just fine. Thank you for helping.
I knew I would receive help in the best way.
Thanks,
Claude callender
0 Reps