Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
Announcements
Latest from the Blog: Thinking About Signing Up for MozyPro?
Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post.
RonD123
Cook
(0)
Solved (Go to Solution)

No Current Backups Available After Computer Crashed

My computer crashed. Everything gone. On new computer, logged into Mozy and got a message that last backup was done 54 days ago. Confusing as I had been doing a daily backup. Can anyone advise on this issue?

0 Reps
Benjamin_C
Moderator
(189)
Solution

Re: No Current Backups Available After Computer Crashed

When looking at your account, it seems Mozy was shut off by something, either an anti-virus, or an update of some kind. As it was shut off, it never sent us any information, so it's hard to say what actually shut it off. Suffice it to say it has not backed anything up in that time frame due to this sadly. There does seem to be some data from back then, so I would advise restoring your data to get what you can:

http://support.mozy.com/articles/en_US/FAQ/Create-Web-Restore-MozyHome

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
0 Reps
ScottS1
Moderator
(96)

Re: No Current Backups Available After Computer Crashed

@RonD123

 

Were you able to restore your data successfully? Please let us know when possible.

 

Regards,

 

Scott

Mozy Support

0 Reps
ShawnL
Community Manager
(146)

Re: No Current Backups Available After Computer Crashed

@RonD123 - Please let us know if you need any additional help and thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps