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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!

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No Current Backups Available After Computer Crashed

My computer crashed. Everything gone. On new computer, logged into Mozy and got a message that last backup was done 54 days ago. Confusing as I had been doing a daily backup. Can anyone advise on this issue?

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Re: No Current Backups Available After Computer Crashed

When looking at your account, it seems Mozy was shut off by something, either an anti-virus, or an update of some kind. As it was shut off, it never sent us any information, so it's hard to say what actually shut it off. Suffice it to say it has not backed anything up in that time frame due to this sadly. There does seem to be some data from back then, so I would advise restoring your data to get what you can:

~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
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Re: No Current Backups Available After Computer Crashed



Were you able to restore your data successfully? Please let us know when possible.





Mozy Support

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Community Manager

Re: No Current Backups Available After Computer Crashed

@RonD123 - Please let us know if you need any additional help and thank you for using the Mozy forums!

Shawn L.
Community Manager
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