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mei
Assassin
(9)
Solved (Go to Solution)

Need Mozy to use the additional storage I purchased

I had 125 GB of storage on Mozy.  MY files exceeded the limit, so I purchased 60 GB of additional storage.  Mozy has confirmed receipt of my payment and the storage "bar" in my account as increased to 185 GB.  However, when I click Back Up, it eventually tells me I don't have enough storage -- Error code 3.  Why aren't my files backing up into the additional storage I purchased?

JaredG
Moderator
(479)

Re: Need Mozy to use the additional storage I purchased

@mei

 

After checking your account I'm finding a generic error reporting. When was the last time you rebooted your computer?  You may want to reboot your computer and attempt another backup.

 

If rebooting doesn't fix the backup then let us know and we'll create a case for you and attempt further trouble shooting.

 

Thank you,

Jared
Mozy Support
0 Reps
mei
Assassin
(9)

Re: Need Mozy to use the additional storage I purchased

Hi Jared, My computer rebooted in the middle of the night, plus I went ahead and did it again an hour or so ago.  The Mozy icon still has a red exclamation mark on it, and now it's been 10 days since it backed up.  I have 94 files now that are not backed up.  Any more ideas?  Thanks!

JaredG
Moderator
(479)
Solution

Re: Need Mozy to use the additional storage I purchased

@mei

 

I'm sorry your backup is not working.

 

I have created a case for you and a Mozy technician will be contacting you very soon.

 

Please post any questions and comments.

 

Thank you,

Jared
Mozy Support
mei
Assassin
(9)

Re: Need Mozy to use the additional storage I purchased

Thank you, Jared.  I hope they will use Chat because I don't answer calls from numbers I don't recognize.  

Telemachus
Moderator
(58)

Re: Need Mozy to use the additional storage I purchased

@mei, Mozy Support will contact you via email.

 

Regards,

Telemachus

 

JaredG
Moderator
(479)

Re: Need Mozy to use the additional storage I purchased

@mei

 

Even with the Mozy Support case open, you may always post an update or any questions that you might have.

 

Thank you,

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(127)

Re: Need Mozy to use the additional storage I purchased

@mei

 

Please work with Mark H. on your case recently made. He will assist you further! I will mark this case as resolved.

Regards,

 

Scott

Mozy Forum Moderator

0 Reps