[#1]

Having major problems since upgrading to 2.0.  I have 115 machines.  About half are failing with MozyServerError12 and MozyClientError2.  Anybody seeing this and do you have a fix?

Also, it seems like 2.0 is a lot slower in regards to bandwidth.  Have a client with 10MB connection.  2.0 is pretty slow to upload (1MB).  I downgraded client and reran backup.  5-6MB upload speed. 

Most likely am going to have to downgrade to 1.6 unless anyone has a solution.  Any help is very much appreciated.

[#2]

I have had the same problems.  Only once in awhile does the backup end successfully.

Also, get servererror2 and servererror16 messages.

[#3]

If you revert the client back to 1.16 does the Server Error 12 go away?

[#4]

Where do you find the download for 1.16 ?  When I go to my account page , it only shows option for Mozy 2

[#5]

Just hope you never deleted the file from when you got it when you signed up.  I have it but it is to big to upload.  Try to find it on a bit torrent site.

[#6]

If you post your email I can send it to you.

[#7]

I contacted Mozy support via their online chat line.  I was told to the following. 

1. Bring up Task Manager (Press Ctrl+Shift+Esc).
2. Go to processes tab and end the processes related to Mozy.
3. Look for explorer.exe and end that one as well.
4. Click on File menu and click on New Task
5. Type services.msc and click OK.
6. Look for MozyHome Backup Service. Right click on it and stop the service.
7. Click on File menu again and click on New Task.
8. Type cmd and click OK
9. Type cd\ and hit enter
10. Type cd program files and hit enter.
11. Type cd mozyhome and hit enter
12. Type cd data and hit enter
13. Type ren resume.dat resume1.bak and hit enter
14. Type ren state.dat state1.bak and hit enter

15. restart MozyHome Backup Service

I then restarted the backup.

Will post what happens here when it completes.

[#8]

I'm also having problems that seemed to begin when I installed the 'new' version. My backups take forever, backups rarely finish, and I get error12 messages.

i want to go back to the earlier version!!

[#9]

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rogmz wrote:

Where do you find the download for 1.16 ?  When I go to my account page , it only shows option for Mozy 2

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Here are the links to the downloads:

Mozy Pro

Mozy Home

[#10]

After deleting the resume and state files, the first backup ran successfully to completion.

It has now started again (automatically), so will see if it continues to be successful.

My system is setup to backup up to 12 times a day, so it usually runs every couple of hours.