TheJodi
Warrior
(4)
Solved (Go to Solution)

MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

Any ideas on how to fix?

 

 

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username...

Master Level 1
(2538)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

What Operating System (OS) are you using?
(XP Home, XP Pro, Vista Home/Bus..., Windows 7 Home/Pro/Ultimate)
Also, is it a 32bit OS or 64bit?

Which Mozy are you using?
(MozyHome Free/Paid, MozyPro)
What version of Mozy are you using? (2.x.x.x)

Where are these files located? e.g. what is the path to the files?

===========================================
I am not a Mozy employee. I am just a long time user.
http://mozy.com/downloads/mozysetup.exe
http://mozy.com/downloads/mozyprosetup.exe
0
TheJodi
Warrior
(4)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

Thanks!

 

I'm using MozyHome, and my OS is Windows 7.

 

Final Draft files are saved to my document library, though I keep trying to save them elsewhere to see if I can get it to show up. When I try to check it using the File System on Mozy, I can't find any of the files with the .fdx extension. I see Word files, Excel files and PDF files, but that's it.

 

I can't figure out where they're hiding!

 

 

0
username...

Master Level 1
(2538)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

See this post for some settings to try... but I have my doubts that this is the problem.

 

I had no problem selecting an XML (text) file with the FDX file extension no matter how that setting was set... but I'm on XP at the moment... Maybe W7 treats the files differently or maybe the Final Draft app hides the output folder and/or files in such a way as to make Mozy think that they are protected system files.

===========================================
I am not a Mozy employee. I am just a long time user.
http://mozy.com/downloads/mozysetup.exe
http://mozy.com/downloads/mozyprosetup.exe
MozyBrianW
Employee
(301)
Solution

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

You could also go to where these files are stored on the computer, right click them, and select "Add to MozyHome backups". This doesn't create a way for you to find them with a backup set, but if you're not seeing them in the Settings window this might be how you will need to do it. After you do that, run a backup, then check your restores to see if we have a copy of the file. If it works, great. If not, we'll need to look in to this some more. 

Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support

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TheJodi
Warrior
(4)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

Going to give that a whirl. Thanks :smileyhappy:

TheJodi
Warrior
(4)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

Yay!!! Success!!!!

 

Thanks. Now I have no excuses :smileyhappy:

username...

Master Level 1
(2538)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

Where you able to get them to show up within the Mozy app's Settings window > file System tab?

 

Or did you have to use Windows (file) Explorer"s "right click > context menu" method?

===========================================
I am not a Mozy employee. I am just a long time user.
http://mozy.com/downloads/mozysetup.exe
http://mozy.com/downloads/mozyprosetup.exe
0
TheJodi
Warrior
(4)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

I had to right click. Still wonder why the files won't show up, but I can live as long as they're saved!

0
Fryer
Employee
(455)

Re: MozyHome can't find my FinalDraft files. They're docs, they just don't show up as files ...

Double check the history and restore to make sure they are backed up.

-
Please remember to mark the solution post and give thumbs up to helpful posts.

Mozy Premium Support
Senior Engineer

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