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I have received this error. Moved from a win10 machine to a new win10 machine. Cannot get Mozy running again due to this error. Followed all the instructions in the knowledge base. How to fix?
Solved! Go to Solution.
At this time, Windows 10 has an issue with the install or manual update of the client. What you'll want to do is uninstall the version you currently have, reboot the computer, and then reinstall using the older 18.104.22.1682 version that @JaredG mentioned. Automatic upgrades should not fail, but if you were to manually download and install an upgrade instead, that would likely run into the same issue.
For the sake of clarity, I will outline the workaround for this issue as follows:
1. Uninstall the offending version of the backup app (2.30 and newer)
3. Install version 2.28
4. Make your selections, this will trigger the initial backup
5. If the settings are left at 'Default', the automatic upgrade function will execute at a time of its choosing to upgrade to the latest version. There should be no issues upgrading automatically
6. You may also Manually upgrade by installing version 2.30 over 2.28. I have seen no evidence this breaks the upgrade
Let us know it goes!
Just wondering if you were able to get Mozy 2.28 installed to resolve the issue with the Mozy filter? If you need any further help, do not hesitate to ask.
@derekweb Was the information provided in this thread helpful in answering your questions?
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I've checked your account and I can see that you are backing up successfully now using Mozy 2.28.2. and have marked this thread as solved.