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I get the MozyClientError3 after a short while in the backup process.
When I do this:
I see nothing in the field down below. I go to the web page and log in, I can find the latest backed up files.
The other PC on the same network seems to work.
As recommended I have set the "attempt automatic backup even when...." mark
Under RESTORE I see nothing
I have downloaded and installed the version 188.8.131.524
Solved! Go to Solution.
Thank you for reaching out today. I have reviewed the article you drew your paragraph from here:
Please be certain to check the timezone, anti-virus or any software firewalls are blocking your connectivity to our servers to make a complete and secure SSL connection. Also another recommendation is to check if you are currently using a SSL protocol by transmitting mail between an HTTPS source (Such as your ISP email account). Try checking your email from your ISP to see if you have an HTTPS connection.
If you are still having trouble, which network are you on as opposed to when backups were successful on 05/05/17?
To answer your concerns about anti-virus in case it is blocking your connectivity with our servers, please add exceptions with the supplied article below:
Let me know if any of these steps have helped.
I still have the problem!
I found out that the last good backup was the day just before I was asked til update the MOZY software and did it.
There might be something I should do after the update??
@nis In order to help you determine the cause and resolution of this issue, I will need to see some log files from your computer. I have created a case for this issue. Please continue correspondence via that case.
Just checking in. Do you have any other general questions? I would suggest keeping tabs/communication exclusively with the case created. Unless you have any other general questions at this time? Please let us know. We will mark this case as Solution Provided.
After checking the case, I see that it's in progress but probably won't be worked on until next week due to customer circumstances.
It looks like the case has been closed as resolved, so we're going to go ahead and mark the thread as resolved too. If you need anything further, please don't hesitate to let us know.