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alann
Student
(1)
Solved (Go to Solution)

MozyClientError3 NO BACKUP for 3 Weeks

I have had no backup for 3 weeks!

I have created case  01672365 with no resolution.

 

Can someone here help me or explain why this isn't being resolved?

 

Thanks 

francis2...

Student
(0)

Re: MozyClientError3 NO BACKUP for 3 Weeks

I have the same problem. No response to my case either.

 

now looking for substitutes.

0 Reps
mozyexpert
Moderator
(9)

Re: MozyClientError3 NO BACKUP for 3 Weeks

@alann@francis2018 

 

MozyClientError3 is a known issue and our engineers are working on a solution as a top priority.  I apologize for the inconvenience.  Among other solutions, you can set up the 2x protect option, which is a local backup.  This has helped some customers in your situation.  

 

To enable the 2x protect, please follow the steps in this guide.  This will set up a local backup until our engineers release the solution.

 

http://support.mozy.com/articles/en_US/FAQ/Understanding-Local-Backups

 

 

Thank You,

 

Jacob S.

Forum Moderator

 

Knowledge Base: http://mozy.force.com/support/mozyKnowledgeBase

Community Forum: http://community.mozy.com/
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alann
Student
(1)

Re: MozyClientError3 NO BACKUP for 3 Weeks

Can you give us some kind of explanation as to what the problem is, it's been 3 weeks and you haven't been able to fix it yet.

This means it's not just some minor programming error.

I've heard this is also affecting a very large part of the users.

So an explanation, or should we just be looking for a new backup? 

0 Reps
mozyexpert
Moderator
(9)

Re: MozyClientError3 NO BACKUP for 3 Weeks

@alann

 

There is a heavy load on one of the Data Centers, and this has required hefty maintenance.  It was not anticipated.  Our engineers are working aggressively on the problem to fix it as soon as possible.

 

 

Jacob S.

 

Forum Moderator

Knowledge Base: http://mozy.force.com/support/mozyKnowledgeBase

Community Forum: http://community.mozy.com/
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0 Reps
ScottS1
Moderator
(182)

Re: MozyClientError3 NO BACKUP for 3 Weeks

@alann

 

Encryption/malformed hashing is occurring. This means that SHA-2 (Our most robust encryption option) for a smaller percentage of customers is occurring and we are working to resolve why. This results in ClientError3, or the rejection of the ingested hashed data utilizing SHA-2.

 

We have noticed other customers reporting to the problematic data center have since resumed backups without error. However, we are locating any and all other customer percentages affected by this malformed hash occurring.

 

We are attempting to apply a one-time fix. However, we've found that it sometimes fails. Therefore, we are fervently waiting on our Development and Level 2, 3 and 4 staff to roll out a permanent fix.

 

It's an all hands on deck situation. If you would like for us to work with on a case-by-case basis, please let us know.

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
alann
Student
(1)

Re: MozyClientError3 NO BACKUP for 3 Weeks

Any timeline for a solution yet?

0 Reps
MJA
Warrior
(4)

Re: MozyClientError3 NO BACKUP for 3 Weeks

 

Same problem.  No backups for 12 days.  My wife has the identical computer/OS and has had no issues.

 

We are paying for backups, but not getting backups.  This is really an unacceptable situation.

 

It is also why we pay to have two different/competing backup services.  In the past I depended solely on Mozy and when I had to restore a critical file I discovered the restore was corrupted.  Mozy support told me that it was up to me to make sure that incrementally backed up files (versioning) restored correctly by testing restores on a constant basis.  Give me a break.

 

Currently we use a competitor (switching a competitor) as our other service.  Crazy to have to pay two companies for the same protection, but since I may actually need to restore valid backed-up data I just can't trust Mozy alone.

 

If this issue doesn't get resolved soon, or there is no ongoing communication from Mozy about what they're doing to fix this, then it may be time to leave Mozy for a competitor.  a competitor keeps offering me deals to switch, maybe it's worth a try.

 

SAD

 

 

 

MJA
Warrior
(4)

Re: MozyClientError3 NO BACKUP for 3 Weeks

So much for freedom of expression.  In my prior post I mentioned the other backup service we use (as a backup to Mozy not working) and also a company we may switch to.  Mozy deleted the names of both of those businesses.  

 

I guess if your product has troubles, hiding the names of the competition will keep people from finding them.

 

SAD

JaredG
Moderator
(825)

Re: MozyClientError3 NO BACKUP for 3 Weeks

@MJA

@alann

 

We will be releasing a fix for this problem this week should have this resolved by Friday.

 

Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps