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Gregg1
Assassin
(10)
Solved (Go to Solution)

Mozy won't install on windows 10

I am getting an error code for installing the software on windows 10.  giving me an error code 2503

 

Gregg

angelag
Community Manager
(1238)

Re: Mozy won't install on windows 10

Hi @Gregg1,

 

Does the error give any other details? This sounds like a Microsoft/Windows error and not a Mozy specific error, and so I just googled it and it looks like it may have something to do with permissions on your user account (for the computer), are you installing it under the Administrator with full privileges? Mozy does require that it be installed under the Admin account on the computer and that you allow it administrator and system privileges to run properly.

Angela G.
Community Moderator/Technical Support
0 Reps
Gregg1
Assassin
(10)
Solution

Re: Mozy won't install on windows 10

I don't know what happened but I tried it again and now it downloaded and installed.  Thanks for your help

 

Gregg

angelag
Community Manager
(1238)

Re: Mozy won't install on windows 10

@Gregg1,

 

I'm so glad to hear the install is working now! We'll go ahead and mark this thread as solved for you, but please don't hesitate to let us know if you have any further questions or concerns.

Angela G.
Community Moderator/Technical Support
0 Reps
ShawnL
Community Manager
(628)

Re: Mozy won't install on windows 10

@Gregg1 - Please let us know if there are any other questions we can help answer for you. 

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps