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/t5/Mozy-for-Windows/Mozy-doesn-t-recognize-me/td-p/93721

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coldsouth
Cook
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Mozy doesn´t recognize me

In the last week my password changed without my knowledge, the name of my computer (just one of three) listed with Mozy changed to one I don´t recognize, and it appears none of my backed up files are listed on the Mozy website.  I get error messages 1 and 5, and nothing is working.  Very strange, and a little disconcerting.

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ScottS1
Moderator
(182)
Solution

Re: Mozy doesn´t recognize me

@coldsouth

 

I can only assume someone may have hopped onto your computer and you likely had auto-fill enabled on the machine. I am not sure but only speculating (This is a common way for people to gain unauthorized entry).

 

But at this point it is prudent that you change your password immediately. Also if I may suggest cleaning out auto-fill on your computer and locking it often when you step away.

 

Go to:

 

- https://secure.mozy.com

- Click on "Forgot Password"

- Enter your email and fill out the numbers

- Check your email for password reset instructions

 

Let me know once you are able to log in! Then you can install Mozy on your appropriate system and manage the unknown device as necessary. If you have additional questions, please let us know.

 

Regards,

 

Scott

Mozy Forum Moderator

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JaredG
Moderator
(825)

Re: Mozy doesn´t recognize me

@coldsouth

 

Were you able to follow any of Scott's instructions?

 

Please post any updates.

 

Thank you,

Jared
Mozy Support
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ScottS1
Moderator
(182)

Re: Mozy doesn´t recognize me

@coldsouth

 

Did you have any other questions? We will be marking this thread as resolved shortly. Please respond if you still need assistance.

 

Regards,

 

Scott

Mozy Forum Moderator

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