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pk
Cook
(0)
Solved (Go to Solution)

Mozy Restore gets 2/3 done and then is looking for a file on server for over an hour NO PROGRESS

I need help as I've tried to restore and it gets over half way and now it is just saying looking for file on server.  What do I do , stop?

Then I have to start over again?

 

HELP

0 Reps
angelag
Community Manager
(320)
Solution

Re: Mozy Restore gets 2/3 done and then is looking for a file on server for over an hour NO PROGRE

@pk,

 

I wouldn't stop it, but let it keep trying. You may have run into a connection issue and it's trying to find that file, unless it actually errors out let it keep trying.

 

You can try clicking Pause, waiting 30 seconds, and then clicking Resume to see if that helps.

 

 

Angela G.
Community Moderator/Technical Support
JaredG
Moderator
(479)

Re: Mozy Restore gets 2/3 done and then is looking for a file on server for over an hour NO PROGRE

@pk

 

How's that restore coming along?  Were you able to complete the restore?  In so then please mark this thread as solved.

 

Thank you,

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(127)

Re: Mozy Restore gets 2/3 done and then is looking for a file on server for over an hour NO PROGRE

@pk


We have not heard from you recently and will mark the thread as solved. If you still need assistance, don't hesitate to ask.

 

Regards,

 

Scott

Mozy Support

0 Reps
ShawnL
Community Manager
(146)

Re: Mozy Restore gets 2/3 done and then is looking for a file on server for over an hour NO PROGRE

@pk - Please let us know if we can be of further assistance. 

 

Thank you for using the Mozy community!

Shawn L.
Community Manager
0 Reps