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Mozy Pro lost when Windows 10 had to be reinstalled.

 Need to reinstall Mozy Pro without changing my computer and without losing the backed up data.

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ScottS1
Moderator
(127)
Solution

Re: Mozy Pro lost when Windows 10 had to be reinstalled.

@TonyDorren

 

This should be possible. When you uninstall and reinstall Mozy, you have the option to save your backup selection upon uninstall and then a web survey is displayed. If a previous backup occurred successfully on that machine, this should go by very smoothly:

 

- Go to Programs and Features

- Uninstall MozyPro

- Save your backup selection when prompted

- You may ignore the web survey

- Reboot your PC

- Reinstall MozyPro from our website:

  > http://mozy.com/product/download/backup/mozypro

- Once installed, log in with your credentials

- If it's the same machine you shouldn't be presented an option to "Add" or "Replace"

- Import your backup selection when prompted

- Allow the scan to finish and your backup selection will still be the same (Assuming this all happens on the exact same PC)

 

Allow automatic backups to proceed as they did before or for the schedule previously defined to kick into place. Let us know if this helps!

 

Regards,

 

Scott

Mozy Forum Moderator

JaredG
Moderator
(479)

Re: Mozy Pro lost when Windows 10 had to be reinstalled.

@TonyDorren

 

Were you able to follow Scott's instructions?  If you are having any trouble please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(127)

Re: Mozy Pro lost when Windows 10 had to be reinstalled.

@TonyDorren

 

We haven't heard from you recently. If you still need assistance, let us know. We will be marking this thread as resolved shortly.

 

Regards,

 

Scott

Mozy Forum Moderator

0 Reps
ScottS1
Moderator
(127)

Re: Mozy Pro lost when Windows 10 had to be reinstalled.

@TonyDorren

 

We will now mark this thread as resolved. If you need anything else, don't hesitate to post a new topic!

 

Regards,

 

Scott

Mozy Forum Moderator

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