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JennyLucia
Assassin
(8)
Solved (Go to Solution)

It tells me I'm over my limit, but I'm not.

MozyHome keeps saying it's over it's limit but it shouldn't be. I changed nothing. I did a disc clean up. And I went into Mozy settings/ more settings & deleted files for it to back up so it won't be over the limit. But nothing works.

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Benjamin_C
Moderator
(223)
Solution

Re: It tells me I'm over my limit, but I'm not.

I went and checked your account and it looks like you were able to get your account under your quota. Usually just selecting different files for backup resolves the issue, though you may have to do it a few times until you are under the said quota.

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
ScottS1
Moderator
(153)

Re: It tells me I'm over my limit, but I'm not.

@JennyLucia

 

Did you have any other questions we can address? If this resolves your concern, don't forget to mark the thread as a resolution/solution!

 

Regards,

 

Scott

Mozy Forum Moderator

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JaredG
Moderator
(530)

Re: It tells me I'm over my limit, but I'm not.

@JennyLucia

 

I've checked your account and see that you are still under your limit since Benjamin's last post reporting the same.

 

I've marked this thread as solved, however please post in the Mozy community anytime.

 

Thank you,

Jared
Mozy Support
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