We are upgrading our Mozy Community!
The new community will have new features, a much improved user interface and will work on your mobile devices.
You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform.
Please see this link for further support options that are always available to you.
We apologize for the inconvenience this may cause.
Ive used mozy for years and over the last 6 or 7 years I haven't managed it. I've had is set up on 2 past computers and now have a new computer. Id like to restore all my old files to an external hard drive but cant find any files to restore. Is it a problem if I dont have those old computers?
Im nervous about losing old pictures and music I saved.... How do I access my files? When I click on my devices and select restore files, it doesnt let me set the date to retrieve files from....
When I try to access files it says there are none.
I see the two computers on your account that you mentioned which both have not had backups in a very long time, however we are holding the data that was backed up from both computers as of their last backup.
These instructions will restore all files from these computer's last backup to your new computer but each set of instructions needs to be followed twice, once for each computer you're attempting to restore all files from.