[#1]

New to Mosy as of yesterday. Used a competitor for several years before. I use XP. Started the backup yesterday morning and by the evening, it was down to just two files to complete backup. As of this morning, there was only one file remaining: Archive.pst. I understand this has something to do with Outlook? I’m not concerned about that. My concern is that my computer doesn’t seem to be making any noise – there doesn’t seem to be any backup taking place and it hasn’t shown signs of doing a backup since this AM. That one file -- Archive.pst -- is still sitting there and Mosy tells me I still have just one file remaining.

How long does it take for Archive.pst to complete the backup or is there something wrong?

Not sure if I’ll keep Mosy, especially after seeing how poorly the Android app works. a competitor had an outstanding Android app. When I logged in, I could go to my folders exactly as they are on my computer. It appears Mosy just has all the files listed by name only. It’s so much easier and quicker to access one’s files via folders very recognizable from one’s computer.

Warm Regards,

Bob

[#2]

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bhist wrote:....New to Mosy as of yesterday. Used a competitor for several years before.....

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The forum has automatic filters to prevent people from posting certain things - one of those things involves the company names of competitors. Lots of people don't like that. I look at it like this - It is Mozy's nickel, they can do with it what they want.

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bhist wrote:.......there doesn’t seem to be any backup taking place.......

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XP has a network graphing built in. Use that to watch the data flow from your computer.

Right click on a blank spot on the task bar

Select Task Manager from the resulting context menu

Select the tab named Networking

That should let you see if the Mozy app is sending any data.

You might want to change a few things in the Task Manager to make the data graph more useful.

Under options - uncheck "Always On Top" and check what you see here:

Under View:

Change the "Update Speed" to "High" and then uncheck green...

...go with red and yellow so that you can tell incoming data from outgoing data.

I have an add-on named Prio. I would not suggest installing it unless you are good at troubleshooting B.S.O.D.

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bhist wrote:......a competitor had an outstanding Android app. When I logged in, I could go to my folders exactly as they are on my computer. It appears Mosy just has all the files listed by name only. It’s so much easier and quicker to access one’s files via folders very recognizable from one’s computer.........

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I'm not sure what group of app users Mozy consulted when they changed away from using the folder structure as the default interface, but I don't like the current app. To get to the folder structure view, press the Menu button on the phone and then "All Files":

[#3 · Accepted solution]

You might also be interested in reading this post - ot the whole thread.

http://community.mozy.com/t5/Mozy-for-Windows/Does-Mozy-home-support-resume/m-p/41865#M11172

And without knowing the size of your archive.pst file and the speed of the backup, we cannot predict how long it will take. You can turn on additional details in the status window. Click on the buttin named "Settings" - wait for that settings window to open. Select the Options button/square, then the tab named "Advanced" and put a check by the option to "Show more details in the Status window". That should add a percent complete for the overall backup as well as some more info on the other lines.

[#4]

Thank you very much for taking the time to respond with great detail and information. I'll give them all a try.

Warm Regards,

Bob