We are upgrading our Mozy Community! The new community will have new features, a much improved user interface and will work on your mobile devices. You will be able to access the community during the upgrade but you won’t be able to post until we’ve migrated every user to our new platform. Please see this link for further support options that are always available to you.

We apologize for the inconvenience this may cause.

/t5/Mozy-for-Windows/HDD-Crashed-so-I-bought-a-new-computer/td-p/90309

ForumTopicPage

Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Announcements
Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
DHart2
Cook
(3)
Solved (Go to Solution)

HDD Crashed so I bought a new computer

I began the process to transfer files to the computer.

It said I was about 3G short of space on the new computer, but allowed me start the restore anyway.  I was assuming that it would stop when full.  It did stop, but now I don't see ANY of the backed up files.

What should I do?

angelag
Community Manager
(1238)
Solution

Re: HDD Crashed so I bought a new computer

Hi @DHart2,

 

As long as the restore said it successfully downloaded some files, those files should be on your computer even if the restore didn't complete fully. If you're having trouble locating those restored files, follow the steps in this article: Where to Find the Files Restored Through the Restore Manager

 

Please let us know if you have any other questions or concerns.

Angela G.
Community Moderator/Technical Support
remymozy
Moderator
(95)

Re: HDD Crashed so I bought a new computer

@DHart2

 

Were you able to get the files restored using the information provided by @angelag ? Please let us know if you need any further help whatsoever. 

0 Reps
AngelinaS
Moderator
(222)

Re: HDD Crashed so I bought a new computer

@DHart2   Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

0 Reps
JaredG
Moderator
(825)

Re: HDD Crashed so I bought a new computer

@DHart2

 

We haven't heard from you since your initial post about a week ago, so I'll mark this thread as solved but if you have any questions in the future please post in the community any time.

 

Thank you,

Jared
Mozy Support
0 Reps