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HDD Crashed so I bought a new computer

I began the process to transfer files to the computer.

It said I was about 3G short of space on the new computer, but allowed me start the restore anyway.  I was assuming that it would stop when full.  It did stop, but now I don't see ANY of the backed up files.

What should I do?

Community Manager

Re: HDD Crashed so I bought a new computer

Hi @DHart2,


As long as the restore said it successfully downloaded some files, those files should be on your computer even if the restore didn't complete fully. If you're having trouble locating those restored files, follow the steps in this article: Where to Find the Files Restored Through the Restore Manager


Please let us know if you have any other questions or concerns.

Angela G.
Community Moderator/Technical Support

Re: HDD Crashed so I bought a new computer



Were you able to get the files restored using the information provided by @angelag ? Please let us know if you need any further help whatsoever. 


Re: HDD Crashed so I bought a new computer

@DHart2   Was the information provided in this thread helpful in answering your questions?

If this helped you, please like the response given and press Accept as Solution.

Thank you,



Re: HDD Crashed so I bought a new computer



We haven't heard from you since your initial post about a week ago, so I'll mark this thread as solved but if you have any questions in the future please post in the community any time.


Thank you,

Mozy Support