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Solved (Go to Solution)

Favorites

Most of my favorites from the past two years have suddenly disappeared.  Any way of getting them back from Mozy?

JaredG
Moderator
(427)
Solution

Re: Favorites

@robertrogersrr

 

Yes you can always restore your favorites as long as they were selected for backup.

 

After checking your backup history I found 266 files in a favorites folder from Sunday then then on yesterdays backup (after you posted this message) I found the same folder with about 1,537 files which appears to me that you have either restored your favorites already or you have found them and moved them back to your favorites folder.

 

Were you able to get your favorites back?  Please post any questions or comments.

 

Thank you,

Jared
Mozy Support
0
ScottS1
Moderator
(33)

Re: Favorites

@robertrogersrr

 

Were the steps Jared mentioned able to assist you with your favorites? Please let us know when possible.

 

Regards,

 

Scott

Mozy Support

0
ShawnL
Community Manager
(452)

Re: Favorites

@robertrogersrr - It looks like you were able to resolve your issue through Live Chat so I am going to mark this thread as resolved. 

 

Thank you for using the Mozy forum! 

Shawn L.
Community Manager
0