Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
May's Webinar: How long does my data stay on Mozy servers?
This months webinar on 05/31 will look at the recent changes to the Mozy retention policies which gives users access to older versions of files for longer. Register today!

New from the Blog: Tour of the Mozy Preferences on Mac
Our latest Community blog gives you a detailed tour of the Preferences settings and options in the Mac client.

Looking for Support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Solved (Go to Solution)


Most of my favorites from the past two years have suddenly disappeared.  Any way of getting them back from Mozy?


Re: Favorites



Yes you can always restore your favorites as long as they were selected for backup.


After checking your backup history I found 266 files in a favorites folder from Sunday then then on yesterdays backup (after you posted this message) I found the same folder with about 1,537 files which appears to me that you have either restored your favorites already or you have found them and moved them back to your favorites folder.


Were you able to get your favorites back?  Please post any questions or comments.


Thank you,

Mozy Support

Re: Favorites



Were the steps Jared mentioned able to assist you with your favorites? Please let us know when possible.





Mozy Support

Community Manager

Re: Favorites

@robertrogersrr - It looks like you were able to resolve your issue through Live Chat so I am going to mark this thread as resolved. 


Thank you for using the Mozy forum! 

Shawn L.
Community Manager