[#1]

Most people should keep a check mark by this option...

...but I opt to let it tell me when an update is available - then I download the installation file since I keep them for other test installations. A tray tip in the Windows notification area let me know that a new version was available yesterday afternoon.

These notifications usually happen after a backup finishes... so you might not see it until your long backup completes.

BTW, you can make changes in the settings window while a backup is taking place. Some changes take effect immediately (like showing the advanced info in the status window) and others tell you this:

This is what I happen to keep this laptop set to:

And - a little further down that same settings page:

[#2]

Well.  I cannot thank you enrough.  You're amazing :-)

In my opinion Mozy is the best product for the Home User out there and learning to use it properly is key.

Thanks again and I do enjoy working with you.

[#3]

Hi ...

I have mentioned that I have a long running backup.  Today my router/modem went down for a minute and reset itself.  This happens infrequently but it does happen.  Everything connected must then reconnect.

And so... when this occurred an EncryptionError3 was generated.  And Mozy must have stopped for a bit and tried to reconnect, reconnected, and continued on.  This created an event in the History file.  But the number of files left to go was about the same as was the number of bytes.

Since the backup is running again now I would guess that the EncryptionError3 did not hurt anything... it did stop the backup.

Would you think that this behavior makes sense?

Thanks.

[#4]

Well I am sorry to say that I was incorrect.  After the EncryptionError3 nothing was backed up.  It looks like it is doing something like a backup, but the files are not landing in the cloud.

So is there a way to force a backup to complete or to stop and start where it left off?  I’d hate to lose two days of backup.  In addition since I believe this EncryptionError3 happens when my router/modem resets, it’s liable to happen again.

Many thanks.

[#5]

It looks like during your long backup that ended in the EE3 finished after pushing up a little over 4 GB's. You're almost up to 5 now, but it looks like you keep starting and stoping the backup quickly.

At this point, your best best is to leave it on the 12 times a day and let it run. If the EE3 happens, just let it start again. EE3 means that the ssl cert doesn't match anymore, which makes sense with your router flickering on you, but that doesn't negate what's already been backed up.

[#6]

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mblsw wrote:.....It looks like it is doing something like a backup, but the files are not landing in the cloud....

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Like Fryer said - your data is getting there

The information that the Mozy app presents to you in the history can be misleading when dealing with a large file.- but for smaller files, the history should show what made it to the cloud before the connection was lost.

Do you know why the router resets? Does it get too hot?

[#7]

Thanks to you both for the information.

I will let this backup complete.

About the router, I don't know.  It's in a nice airy place and sometimes just loses its connection with the internet.

I guess my question would be (since this has already happened)... if the EE3 happens again, should I just let the backup run to completion and then do something?  And if so, what would that something be?    The last time it happened when the router reconnected so did the backup.  Would that mean files are still being backed up?  I was under the impression if an EE3 happened the backup ended.  Maybe it reconnects properly?

One other thing... When I reinstalled Mozy I moved my copy of the conf.dat into its proper place.  Yet one of the personal backup sets I had does not show up online or in the client, but... some of them do. 

Is there a way to gather up say, all excel files into a personal backup set after a backup completes?

Many thanks!

[#8]

Thank you again...

So I just encountered an EE3.

I did not catch it; I just got an informational balloon from Mozy saying it was backing up my files.  I checked history and there was the EE3.

Right now if I look at Status, it looks like it is backing up files.  It seems to take a while before I can check if anything got to the cloud though.

So I did change to 12 times per day.

Maybe this question will help me through the initial backup... If Mozy encounters an EE3, do you know what it does?

1. Does it stop.
2. Does it try to reset the connection
3. Does it send unencrypted files
4. Will it restart itself and if so, where in the list of files

This EE3 is kind of problematic; could be my router and I suspect it is.  But I also think that once the initial backup that is about 9G is done, it might not happen as much. 

And thank you very much again!

I will post some of this so that Fryer can see it as well.

[#9]

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mblsw wrote:
~~~

So I just encountered an EE3.

I did not catch it; I just got an informational balloon from Mozy saying it was backing up my files.  I checked history and there was the EE3.

~~~ 

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Let's make sure that you understand the order of events:

A balloon tells you that Mozy is backing up your files.

A backup runs for a while.

AFTER a backup stops...

...an entry is written to history.

So - if you saw an EE3 entry in the History window while a backup was still running, then that error has nothing to do with the current backup session.

---

mblsw wrote:
~~~

Maybe this question will help me through the initial backup... If Mozy encounters an EE3, do you know what it does?

1. Does it stop.
2. Does it try to reset the connection
3. Does it send unencrypted files
4. Will it restart itself and if so, where in the list of files

~~~

---

At the start of a backup session, the Mozy app negotiates a temporary session key. This key has nothing to do with the encryption of the data being sent, it is just the way that two computers build a secure tunnel through which to send data. Your encrypted data is sent thru that tunnel to Mozy's servers. If the tunnel is broken, the flow of data stops. The software can end all further communication or it can try and rebuild the tunnel. I don't know which option the Mozy software takes.

Caveat to the above info - I could be wrong :-)

After the Mozy app has determined that it can no longer talk to the servers via a secure tunnel, it ends that backup session, does some file maintenance on your computer and then writes the EE3 info into the History window.

You should get another router sometime in the next few years - since IPv6 is something that you might need someday.

[#10]

Thank you once again!!

The more I understand how the SW works, the fewer questions I might have - I hope ...

I just read about the changes to the ip addressing scheme... Thanks for the update.

About the EE3, since I have seen the EE3 in History and found Mozy running, I would guess it does try to renegotiate a new session and if it works, it goes with it.  Maybe a developer can confirm this.

The real underlying question is, "What do I do if I find an EE3 and the Mozy is not working."  What is the procedure for that.  I believe I had been told to reinstall Mozy, but that seems a bit harsh.

Thanks!