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Duplicated Files - Multiple User

Team of 5 currently using Mozy Pro and struggling with duplicated files.

 

Is there a way of adding a read only or single user tag to files to ensure multiple users aren't working on the same document? We've had occasions where despite the sync, team members are viewing different versions of the same file.

 

0 Reps
ScottS1
Moderator
(96)
Solution

Re: Duplicated Files - Multiple User

@MozyUser3216

 

That's an excellent question and I'm glad you asked that. Currently there is no option to change file permissions within Sync so the files can only be read. You could potentially try modifying the file or folder itself within the Sync folder so it can only be read, but this is primarily mandated by your Operation System (Windows, Mac, etc). This is something a local computer technician could assist you with. Normally Mozy does not advise making adjustments to file and folder permissions.

 

If you've tried this and still no go, I would recommend making a feature request below:

 

- http://community.mozy.com/t5/Idea-Exchange/idb-p/SupportSuggestionBox

 

Something I do suggest however, is to locate a second user email account and enable Sync on that account if possible. If enabled, you then have another Sync container to work with to separate the file so it is not written to. This may help avoid confusion. This way you have another Sync account that only certain users have access to. That way you don't have to worry about file or folder permissions, which could come back in the future with additional potential headaches.

 

Regards,

 

Scott

Mozy Support

0 Reps
angelag
Community Manager
(320)

Re: Duplicated Files - Multiple User

@MozyUser3216,

 

I'd like to add on to @ScottS1' comment regarding your Sync. Unfortunately Sync isn't meant to run active database files or files that remain open continuously, as the file does need to be closed on all machines to properly Sync any changes made to it. If it is open on one machine, that machine will be unable to receive the newer-synced version of the file, and vice versa. It can cause some complication within the file itself, and lead to what you are seeing.

Angela G.
Community Moderator/Technical Support
ShawnL
Community Manager
(146)

Re: Duplicated Files - Multiple User

@MozyUser3216 - Are there any additional questions we can help answer for you?

Shawn L.
Community Manager
AngelinaS
Moderator
(220)

Re: Duplicated Files - Multiple User

@MozyUser3216  Was the information provided in this thread helpful in answering your questions?


If this helped you, please like the response given and press Accept as Solution.


Thank you,


Angie
Moderator

JaredG
Moderator
(454)

Re: Duplicated Files - Multiple User

@MozyUser3216

 

We haven't heard from you since your initial post 6 days ago. If all your questions have been answered please mark the appropriate post as the solution to this thread.  If not then please post any other questions or comments.

 

Thank you,

Jared
Mozy Support
0 Reps
ScottS1
Moderator
(96)

Re: Duplicated Files - Multiple User

@MozyUser3216

 

We will now mark this thread as solved. Let us know if you need anything else!

 

Regards,

 

Scott

Mozy Support

0 Reps
ShawnL
Community Manager
(146)

Re: Duplicated Files - Multiple User

@MozyUser3216 - Please let us know if you need any additional help and thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps