I have tried contacting this company for months. I am being charged every month for a service I haven't used once! It's like pulling teeth to figure out how to close this account. I want my account closed effective as of today 6-1-12 and for my credit card to not be charged again. I am about to dispute these charges if this isn't taken care of. I would like the past 2 month charges refunded to my account since it's taken me this long to try and close it. It's sad that I even calling a number I get put on hold for 25 minutes. I have to resort to posting in a community chat to close this.
Solved! Go to Solution.
see if this post helps
sjohnston wrote:.....don't have those profile options.........
Is this for a MozyHome account?
sjohnston wrote: .........I also don't have those profile options when I log into the account via website.
Edit: see here to close a MozyPro account.
When I sign into this site: https://mozy.com/account
I see a "My Profile" link on the left side of the web page:
That leads me to a page where I could delete my account:
(Uncheck the two e-mail options before deleting the account.)
If you don't have those links - then open a support case.
To cancel MozyPro: http://support.mozy.com/support/mozyKnowledgeBase?
Mozy Team, Please cancel my Mozy Home account. Please send me an email when this is completed. Thank you. Account under name of Ed Fichthorn email email@example.com
757ef787, the steps to cancel your account are in a post a few above you in this thread. Here's the direct link: http://community.mozy.com/t5/Mozy-for-Windows/Clos