[#1]

I have tried contacting this company for months. I am being charged every month for a service I haven't used once! It's like pulling teeth to figure out how to close this account. I want my account closed effective as of today 6-1-12 and for my credit card to not be charged again. I am about to dispute these charges if this isn't taken care of. I would like the past 2 month charges refunded to my account since it's taken me this long to try and close it. It's sad that I even calling a number I get put on hold for 25 minutes. I have to resort to posting in a community chat to close this.

Thank you!

[#2]

see if this post helps

[#3]

My old computer crashed I don't have the program installed. I just want it closed. I also don't have those profile options when I log into the account via website.

[#4]

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sjohnston wrote:.....don't have those profile options.........

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Is this for a  MozyHome account?

[#5]

Yes.

[#6 · Accepted solution]

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sjohnston wrote: .........I also don't have those profile options when I log into the account via website.

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Edit: see here to close a MozyPro account.

When I sign into this site: https://mozy.com/account

I see a "My Profile" link on the left side of the web page:

That leads me to a page where I could delete my account:

(Uncheck the two e-mail options before deleting the account.)

If you don't have those links - then open a support case.

[#7]

okay maybe I have pro...how do I do that with the pro version

[#8 · Accepted solution]

To cancel MozyPro: http://support.mozy.com/support/mozyKnowledgeBase?DocId=77393

[#9]

Mozy Team, Please cancel my Mozy Home account. Please send me an email when this is completed.  Thank you. Account under name of Ed Fichthorn  email efichth4@hotmai.com

[#10]

757ef787, the steps to cancel your account are in a post a few above you in this thread. Here's the direct link: http://community.mozy.com/t5/Mozy-for-Windows/Close-Account/m-p/46053/highlight/true#M12226