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Cant get my cancellation refund

I cancelled my mozy home account but my refund is over two weeks late and I can't access support on the old account because it's cancelled. How can I contact someone on the following prior case?

Mozy Support 01581204 [ ref:_00D507gl2._50038q7KQ4:ref ]

Re: Cant get my cancellation refund



I just opened a case for you which would have sent you out an email. The refund has been processed and I'll update you on the status via email. Thank you for your patience. 

Community Manager

Re: Cant get my cancellation refund

@Jeffreystec - It looks like your case is updated and you're awaiting your refund. Please let us know if there is anything else we can answer for you. If not, we'll go ahead and mark this thread as resolved later in the week. 


Thank you for using the Mozy forum!

Shawn L.
Community Manager

Re: Cant get my cancellation refund



We haven't heard from you recently and will mark the case as resolved. Let us know if you need anything else!





Mozy Support