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ssimpton
Cook
(0)
Solved (Go to Solution)

Cancel Account - requesting prorated refund

Not sure if this posted previously - I just canceled my account and would like a refund for the January 2018 charge.

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Benjamin_C
Moderator
(228)
Solution

Re: Cancel Account - requesting prorated refund

To better assist we have made a case to look into this. Expect an email soon. 

Benjamin_C
~Mozy Support

PS: If a response has resolved your issue, please mark it as a solution to help the Mozy Community!
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JaredG
Moderator
(782)

Re: Cancel Account - requesting prorated refund

@ssimpton

Were you able to get the refund you were looking for?  Please post any other questions or comments, otherwise please mark this thread as solved.

 

Thank you,

Jared
Mozy Support
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ssimpton
Cook
(0)

Re: Cancel Account - requesting prorated refund

I responded to Benjamin's e-mail clarifying the account to be credited.  Awaiting his response.

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JaredG
Moderator
(782)

Re: Cancel Account - requesting prorated refund

@ssimpton

 

Since you have your refund/credit I'll go ahead and mark this thread a solved.

 

Thank you,

Jared
Mozy Support
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