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I see that this has been queried before, but the solution seems to be that of a custom solution sent to the user. I have a 32-bit machine running Windows 7. My computer is now a mess---can you please help??
Solved! Go to Solution.
@MERTENSIA1276 If you are receiving a Windows Explorer error message, you will need to resolve that before you can re-install MozyHome. If you come into chat or create a case from your account on the support page, we can send you a custom uninstaller for your computer. I recommend ensuring all required Windows updates are installed. If you are receiving the C++ Runtime Library error, you will need to ensure the C++ 2008 Redistributable Package and C++ 2010 Redistributable Package are installed. If you have WIN10, there is also a C++ 2012 Redistributable Package.
If this helped you, please like the response given and press Accept as Solution.
I see that you have a case open with support and you were sent the Mozyhome custom uninstaller. Were you able to run the custom uninstaller? Follow up with the case that's open and let us know if that worked for you.
You need to run the custom uninstaller from the link that was given to you in Mozy chats.
I have sent you a privet message with the same link that was given to you when you were on a chat with a Mozy support agent.
It looks like Jared was able to help you resolve this via the case, is that correct? If so, please feel free to mark this thread as resolved by clicking on Accept as Solution next to the comment in this thread that was the most useful. If not, please let us know so we can look into it further.
@MERTENSIA1276 - Let us know if you have any additional questions and thank you for using the Mozy forum!