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Latest from the Blog: Restoring files from an earlier date
One of the handiest features of Mozy is being able to restore from an earlier date in your backup history. Learn more in today's blog!
Elite Level 1
Solved (Go to Solution)

Backup stuck on "This could take a while" and "Retrieving backup information..."

Since about 10-13 hours my MozyHome backup been stuck on "This could take a while" and "Retrieving backup information...". All my other internet application work just fine, no changes have been done to my computer or to my MozyHome settings.

I am now wondering what the problem could be?

Elite Level 1

Re: Backup stuck on "This could take a while" and "Retrieving backup information...&q

I seem to have solved this problem by reinstalling MozyHome.
Community Manager

Re: Backup stuck on "This could take a while" and "Retrieving backup information...&a

@Rinel - It looks like your backups are running successfully on a daily basis. Do you have any other questions we can help answer for you today?


Thank you for using the Mozy forums!

Shawn L.
Community Manager
0 Reps