Click to close the image preview

Showing results for 
Search instead for 
Do you mean 
Most Liked Users
Announcements
The Latest from The Mozy Blog: What's new with Mozy?
A couple new updates have been released for the Windows and Mac clients as well as some new features in the latest Linux client. Check out our latest blogs for all the details!

April's Webinar: Protecting Your Data From Attack
April's webinar will be presented on Wednesday, 04/26 at 9AM PDT. Sign up today!

Looking for support?
Create a new post with your question and our community members and moderators will be happy to help answer it for you!
Rinel
Elite Level 1
(11)
Solved (Go to Solution)

Backup stuck on "This could take a while" and "Retrieving backup information..."

Since about 10-13 hours my MozyHome backup been stuck on "This could take a while" and "Retrieving backup information...". All my other internet application work just fine, no changes have been done to my computer or to my MozyHome settings.

I am now wondering what the problem could be?

Rinel
Elite Level 1
(11)
Solution

Re: Backup stuck on "This could take a while" and "Retrieving backup information...&q

I seem to have solved this problem by reinstalling MozyHome.
ShawnL
Community Manager
(434)

Re: Backup stuck on "This could take a while" and "Retrieving backup information...&a

@Rinel - It looks like your backups are running successfully on a daily basis. Do you have any other questions we can help answer for you today?

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
0