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Are you a new customer looking to protect your business data? Or maybe you're a MozyHome user who needs to make sure their work-related documents are protected and are thinking of upgrading to MozyPro? See why you should and how to do it in today's post.
Rinel
Elite Level 1
(10)
Solved (Go to Solution)

Backup stuck on "This could take a while" and "Retrieving backup information..."

Since about 10-13 hours my MozyHome backup been stuck on "This could take a while" and "Retrieving backup information...". All my other internet application work just fine, no changes have been done to my computer or to my MozyHome settings.

I am now wondering what the problem could be?

Rinel
Elite Level 1
(10)
Solution

Re: Backup stuck on "This could take a while" and "Retrieving backup information...&q

I seem to have solved this problem by reinstalling MozyHome.
ShawnL
Community Manager
(146)

Re: Backup stuck on "This could take a while" and "Retrieving backup information...&a

@Rinel - It looks like your backups are running successfully on a daily basis. Do you have any other questions we can help answer for you today?

 

Thank you for using the Mozy forums!

Shawn L.
Community Manager
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