[#1]

There seems to be an encryption error. I have no idea what to do.

[#2]

the same has happened to me, have you sorted it out yet?

[#3]

seekinghelp - Your backup history shows that you are getting EncryptionError0. This means the encryption type on the data has changed. If you have not changed your Encryption, post back here and I will create a Support case to work with you closely and investigate the issue.

[#4]

bryanaab - With nothing in the logs since 6/8 (the date for last successful backup), it seems as either Mozy Service is not running or Mozy Filter has been disabled. Have you installed any Anti Virus software lately?

[#5]

Yes. Best Buy installed new anti virus. I'm online on the other computer. They've been trying to troubleshoot it. He wants to know if we have to remove the antivirus or do you have to generate a new encrytion key?

[#6]

They did install new antivirus. I think I'm going to need your help. The BB tech doesn't seem to know what to do. Thank you.

[#7]

I don't really know how to do this very well and have been answering various posts. We just removed the anti virus and that didn't help. I think I'm going to need your help.

[#8]

I keep thinking I'm replying to your e-mail as I need your help but keep replying to someone else. I'm trying again.

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HashemH wrote:

bryanaab - With nothing in the logs since 6/8 (the date for last successful backup), it seems as either Mozy Service is not running or Mozy Filter has been disabled. Have you installed any Anti Virus software lately?

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[#9]

Every time I think I'm replying to you, I reply to student. Help!!!  Don't I just hit "post" below the choose file/no file selected?

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HashemH wrote:

bryanaab - With nothing in the logs since 6/8 (the date for last successful backup), it seems as either Mozy Service is not running or Mozy Filter has been disabled. Have you installed any Anti Virus software lately?

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[#10]

I'm just going to pray that you are seeing these posts that appear to be going to student instead of employee and you will get to me. I have no idea what is going on.

Every time I think I'm replying to you, I reply to student. Help!!!  Don't I just hit "post" below the choose file/no file selected?

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HashemH wrote:

bryanaab - With nothing in the logs since 6/8 (the date for last successful backup), it seems as either Mozy Service is not running or Mozy Filter has been disabled. Have you installed any Anti Virus software lately?